FREQUENTLY ASKED QUESTIONS

What is Chrysobox?

Chrysobox is a monthly subscription box curated by experienced nail enthusiasts to inspire fellow nail care lovers to be creative and have fun. Each box contains 4 to 5 professional nail products that are unique and trendy from different popular brands in the nail industry. Additionally, we select varieties of nail art accessories and/or useful tools for our subscribers to effortlessly create, design and draw. Themes and items change each month so it's always a joyful surprise!

How does it work?

Sign up for a monthly Chrysobox without any obligations! You can cancel anytime before your renewal date (5th of each month) to not be renewed. To save more, you can choose a 3, 6, or 12 month subscription ("bundle subscriptions")!  For bundle subscriptions, you can cancel anytime, however you will still receive the boxes until your bundle subscription month ends and then your subscription will be canceled. For example, if you choose a 3 month bundle subscription at checkout and want to cancel after the 2nd month then you will still receive your 3rd month's box. After your 3rd final box, you will not be re-billed and your subscription will end. 

Can I purchase a one-time Chrysobox that does not auto-renew?

Yes! We created the shop one-time option for those who missed out on the past boxes. Click here to see all the boxes available for purchase without the commitment! 

How long does it take to receive my box each month?

We ship Chrysobox on the 26th of each month, so that you can receive your box around the beginning of the following month. This way, you can enjoy all the fun products the rest of the month! You will receive a confirmation email informing you that your box is on its way with your tracking number. You should receive your box within 3-7 business days. 

When is my renewal date or, when will I get re-billed?

If you purchased a Chrysobox subscription, your subscription will renew and billed on the 5th of the month. For example: If you purchased a monthly subscription on November 15th, we will ship your box on November 26. Your next renewal date will be December 5th when you will be billed for our December box, which will shipped on December 26th. Still not sure? You can always log into your account to see your renewal date at anytime.

What are your Shipping Policies?

We ship on the 26th of every month, and offer FREE shipping. You can log into your account to see your renewal date at anytime. Please ensure your address is correct at check-out. Chrysobox is not responsible for shipments lost due to incorrect addresses. Although we offer FREE shipping, if a box is returned to us due to invalid address, a re-shipping and handling fee of $7.95 will be charged to reship the package.

Do you ship internationally?

Unfortunately, we do not ship internationally at this time. We may expand in the near future!

When is the cut off date to order this month's box?

The cut-off date to order is 12 days prior to the 5th of next month. For example, cut-off date to order our November box is November 23rd, as it is 12 days before December 5th (renewal date). 

How do I update my mailing address?

You can change your address by logging onto your account, or emailing us at info@chrysobox.com. The cut-off date to change your address for the month's box is on the 22nd of each month. After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance!

How do I cancel my subscription?

You can cancel your subscription by logging onto your account, or emailing us at info@chrysobox.com. 

What if my account has insufficient funds when I subscribe or when I am re-billed?

Chrysobox is not responsible for any overdraft charges from banks or credit cards. If your card is declined for insufficient funds or is expired during your renewal period, Chrysobox will automatically keep trying for 10 days to renew your subscription before your account expires. Please ensure your credit card information is up to date to be successfully renewed. 

What if I subscribe and then cancel right away?

Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at info@chrysobox.com.

How can I reactivate my subscription?

You can reactivate your subscription at any time by logging onto your account and clicking "reactivate", or emailing us at info@chrysobox.com - Your card will automatically be charged upon reactivation of your subscription.

What if I need to skip a month or put my subscription on hold?

You can skip a month (or more) of your subscription by logging onto your account and clicking "skip a month", or emailing us at info@chrysobox.com - Please ensure you opt to skip a month BEFORE your renewal date (5th of every month) if you wish to skip the next box. To put your subscription on hold until further notice, please feel free to email us!

What is your refund policy?

We honor refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at info@chrysobox.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the refund to appear back into your card.

Can I return or exchange items in the box?

We accept returns / replace items that are damaged or defected only. Please email us at info@chrysobox.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Our team will gladly ship you any replacements for damaged items ASAP!

What if I received a damaged item?

We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at info@chrysobox.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos!

What if my box is lost/stolen?

All claims for lost/stolen items can be made through USPS official website using your tracking number. Chrysobox is not responsible for lost/stolen packages once marked as delivered by USPS or inaccurate addresses entered by the buyer. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery.

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